FAQs
Q: What does Malaz Brand specialize in?
We offer refined Gulf inspired abayas and elegant modest wear, designed for quiet luxury and comfort.
Q: Why choose Malaz Brand?
We combine premium finishing, curated designs, and a flexible shopping experience that prioritizes your satisfaction.
Q: Where are you available?
We are available across Egypt, with shipping to all governorates and consistent quality in every order.
Q:How can I be confident in the quality?
We select fabrics carefully and review each piece before shipping to ensure it meets our quality standards.
Q:Are the fabrics suitable for daily wear?
Yes, our fabrics are chosen for comfort and practicality, and some are developed specifically for Malaz Brand.
Q:Do product photos reflect the real item?
Yes, we aim to present each item as accurately as possible, including fabric and finishing details.
Q:Are the sizes accurate?
Sizing details are provided clearly on each product page, and inspection on delivery helps you confirm the right fit.
Q:Can you help me choose the right size?
Yes, we can assist you based on your measurements, reach us.
Q:Can I inspect the item before paying?
Yes, you can inspect your order on delivery, the courier waits while you confirm the item and choose the suitable size before payment, Learn more.
Q:How long does shipping take within Egypt?
Orders are prepared and shipped within 2 to 5 business days across Egypt, slight delays may occur during peak periods, Learn more.
Q:Do you deliver to all governorates in Egypt?
Yes, we deliver to all governorates across Egypt while maintaining the same quality standards for every order, Learn more.
Q:Can I exchange an item?
Yes, exchanges are available within 48 hours of receiving your order, provided the item is in its original condition, Learn more.
Q:What are the conditions for exchange or return?
The item must be unused, in original condition, and within the timeframe stated in our policy, Learn more.
Q:How do I request an exchange or return?
Please contact us with your order details and we will guide you through the next steps, Learn more.
Q:What payment options are available?
Cash on delivery (COD) is available, if you need any help, please contact us.
